Frequently Asked Questions

CloudSquad is a web-based registration, payment and admin platform to simplify the administrative needs of sports clubs and extra mural activity businesses.
Our paperless platform allows you to work from anywhere, helping you invite new members with customised registration forms, as well as send out invoices, and keep track of payments and statements every month.
Start your CloudSquad journey with a quick registration, allowing you to access the system where you can start a guided tour taking you through the system set up. You can customize the system to suite your companies needs. Once you have set up the system you can start registering your students/members onto the system.
After you have assigned specific subscription costs to a member’s profile, our platform will automatically generate invoices for them each month. You can manually finalise the orders and send them out individually or schedule them to be sent out on a specific day and time.
We designed our platform to be able to cater to a wide variety of organisations, from small art classes to large sports clubs with complex team structures. In order to try accommodate different needs our platform is highly customisable, allowing you to change everything from your registration form to what size of T-shirt a player wears.
Once you have customised your member registration page, you can invite members to complete the registration form by sending the invite link to their phones, or via a link on your website. Once completed our system will automatically create a member profile for them that can be accessed on the platform.

Our pricing plans are structured around the number of members in your organisation, so choose the plan that best fits your organisation now or in the near future. If your organisation grows larger than your plan size your plan will automatically be upgraded to allow for the extra members. All our contracts are month to month, and you can always upgrade, or downgrade your plan as needed. You can find more information under Pricing.

Our month to month pricing plans are an all inclusive cost, and vary depending on the number of enrolled students in your organisation. You can find more information under Pricing.

After a quick registration, our platform has a step-by-step walkthrough that will assist you in setting up everything that you need to get started. Our Help section is also available for more information on specific features, or you can contact us for specific support.

During the last week of your trial, will we contact you to add a payment method onto your profile. Once the trial has expired you won’t be able to access your profile until you have successfully added a payment method.
Unfortunately not at the moment, but we are currently looking at incorporating a debit order function. Our platform does however allow you to import OFX files (downloaded from your online banking) which shows you all the payments that have been made into your account. This allows our platform to automatically link payments to specific members so you can see which accounts have been paid. Automatic payment assignment is dependent on members using correct payment references. Manual assignment of payments to members is available as required.
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